Privacy Policy

Last updated: 2024

Hazazo ("we", "us", "our") provides post-renovation cleaning services and operates this website. We are committed to protecting your personal data and being transparent about how we collect and use it. This Privacy Policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Hazazo is the data controller responsible for your personal data collected through this website. Our registered contact details are:

• Company: Hazazo
• Address: 110D Duke Street, Glasgow, G24 9ZR, United Kingdom
• Email: [email protected]
• Phone: +44 141 527 7398

2. Personal Data We Collect

We collect personal data that you voluntarily submit through the contact or enquiry form on this website. This may include:

• Your full name
• Email address
• Telephone number
• The postal address or site location where cleaning services are requested
• Any details you provide about the job, property, or scheduling preferences in the message field

We do not knowingly collect any special category data (such as health or financial information) through this form, and we ask that you do not include such details when contacting us.

3. Why We Collect This Data

We use the information submitted through the form for the following purposes:

• To respond to your enquiry and provide a quotation for cleaning services
• To arrange and schedule the requested service
• To communicate with you about your booking or ongoing service relationship
• To maintain records for accounting and legal compliance purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you for cleaning services.
• Legitimate interests: to respond efficiently to enquiries and manage our customer relationships, where this does not override your rights and interests.
• Consent: where you have given specific consent, for example for cookie use as described in Section 7 or for advertising measurement as described in Section 8.
• Legal obligation: where we must retain records to comply with UK tax, accounting, or other statutory requirements.

5. How Long We Keep Your Data

We retain personal data submitted via the form only for as long as necessary to fulfil the purposes described above. As a general rule:

• Enquiry data that does not lead to a booking is retained for up to 12 months, then deleted.
• Data relating to completed or ongoing service engagements is retained for as long as required to meet our contractual and legal obligations, including statutory accounting and tax retention periods under UK law.

6. Who We Share Your Data With

We do not sell your personal data. We may share limited personal data with:

• Staff or subcontractors directly involved in delivering the cleaning service you have requested
• Professional advisers (such as accountants) where necessary for legal or financial compliance
• Regulatory or law enforcement authorities, where we are required to do so by law

We do not transfer your personal data outside the United Kingdom.

7. Cookies

This website uses a single cookie, named privacy_state, which stores your cookie consent choice for a period of one year. This cookie is strictly necessary to remember your preference and does not track your browsing activity.

This site does not use any analytics cookies or services. We do not use Google Analytics, _ga, _gid, Yandex Metrica, VK Pixel, session cookies, or CSRF-protection cookies. No such technologies are present on this website.

8. Advertising Measurement

Advertising measurement technology runs only after you have given consent, and only on the booking confirmation page. It is not active anywhere else on the site and does not run without your prior consent.

9. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your personal data, in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO — please contact us first at [email protected].

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact:

• Hazazo
• 110D Duke Street, Glasgow, G24 9ZR, United Kingdom
• Email: [email protected]
• Phone: +44 141 527 7398

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.